Contact VUNRO

Product help & returns

Questions about compatibility, orders or choosing the right tool? Tell us what you need and our team will point you in the right direction.

Need help with your product? Contact us with your order number and tell us what you’d like help with. If something isn’t working as expected, we may ask for a short video or photos to understand it and explain the next steps. Statutory rights and deadlines remain unchanged.

  • Groomer-run support
  • Knowledgeable, practical advice
  • Quick, friendly responses
A professional groomer trimming a small dog's coat

Product help & returns

For product advice before you buy, or help using your product, contact our team. For delivery help or a return for an existing order, use our order support portal.

Track an order Blade compatibility Returns, refunds & warranty

Your local VUNRO line

Phone: +44 (204) 577 3185
Call anytime. Calls outside of business hours returned next business day.

VUNRO

Unit 909, Prosperity Millennia Plaza
663 King's Road
Quarry Bay
Hong Kong

This is our registered business address, not a returns address. Please contact us before sending a return so we can confirm the correct destination for your country.

How can we help?

Send us the details below and we’ll get back to you as soon as we can.

We typically reply within 1 business day.

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